VLIAO 韦聊 Chat

联系我们 Contact Us

客服邮箱
商务合作
应用内反馈
设置 → 帮助与反馈
响应时间
1-3 个工作日
工作时间:周一至周五 9:00-18:00(北京时间 UTC+8)。非工作时间提交的咨询,我们将在下个工作日尽快回复。
Support Email
Business Inquiries
In-App Feedback
Settings → Help & Feedback
Response Time
1-3 business days
Office hours: Monday-Friday 9:00-18:00 Beijing Time (UTC+8). Inquiries received outside office hours will be replied to on the next business day.

常见问题 Frequently Asked Questions

如何注册 VLiao 账号?
下载 VLiao 后,打开 App 点击「注册」,输入手机号或邮箱,按提示完成验证即可创建账号。
忘记密码怎么办?
在登录页面点击「忘记密码」,通过注册时使用的手机号或邮箱接收验证码,即可重置密码。
如何添加好友?
进入 App 后,点击右上角「+」选择「添加好友」,输入对方 VLiao ID、手机号或扫描二维码即可发起好友申请。
如何创建群聊?
在聊天列表点击右上角「+」→「发起群聊」,选择联系人并设置群名称,即可创建群组。
收不到消息推送怎么办?
请检查:1)系统设置 → 通知 → VLiao 是否允许通知;2)App 内「设置 → 通知」开关;3)省电模式 / 后台权限是否限制;4)网络连接是否正常。
聊天消息如何保证安全?
VLiao 基于开源 Matrix 协议构建。客户端与服务器之间的通信使用 HTTPS/TLS 加密传输,服务端启用存储加密。关于数据处理的详细说明,请参阅 App 内「设置 - 隐私政策」。
如何切换聊天主题?
进入「设置 → 主题工坊」,选择内置主题或自定义颜色、背景,保存后即时生效。
支持多设备同时使用吗?
同一账号可在多设备同时登录,聊天记录自动同步。
How do I create a VLiao account?
After installing VLiao, open the app and tap "Sign Up". Enter your phone number or email, then follow the on-screen instructions to verify and complete registration.
I forgot my password. What should I do?
On the sign-in screen, tap "Forgot Password". A verification code will be sent to your registered phone or email to reset your password.
How do I add friends?
Tap the "+" icon at the top-right of the home screen, then choose "Add Friend". You can enter a VLiao ID, phone number, or scan a QR code to send a friend request.
How do I create a group chat?
From the chat list, tap the "+" icon → "New Group", select contacts, set a group name, and tap Create.
I'm not receiving push notifications.
Please check: (1) iOS Settings → Notifications → VLiao is enabled; (2) In-app Settings → Notifications toggle; (3) Battery saver / background restrictions; (4) Your network connection.
How is my chat data secured?
VLiao is built on the open-source Matrix protocol. Communication between the client and our servers is protected by HTTPS/TLS, and server-side storage encryption is enabled. For details on how your data is handled, please refer to the in-app "Settings - Privacy Policy".
How do I change the chat theme?
Go to Settings → Theme Workshop to choose from built-in themes or customize colors and backgrounds. Changes apply instantly.
Can I use the same account on multiple devices?
Yes. The same account can be used on multiple devices simultaneously, with chat history synced automatically.

账号管理 Account Management

如何注销账号?
您可通过以下两种方式申请注销账号:
  1. 打开 App → 设置 → 账号与安全 → 注销账号,按提示操作;
  2. 或发送邮件至 vliaochat@gmail.com,标题注明「注销账号」,正文提供您的 VLiao ID 与注册手机号 / 邮箱。
注销账号将永久删除您的资料、聊天记录与好友关系,且 不可恢复。请谨慎操作。
如何修改绑定的手机号 / 邮箱?
进入「设置 → 账号与安全 → 修改手机号 / 邮箱」,按提示完成验证即可。
如何举报违规用户或内容?
在聊天页面长按违规消息选择「举报」,或进入对方资料页点击「举报用户」。我们将在 24 小时内审核处理。
How do I delete my account?
You can request account deletion in two ways:
  1. In-app: Settings → Account & Security → Delete Account, then follow the prompts;
  2. By email: send a request to vliaochat@gmail.com with the subject "Delete Account" and include your VLiao ID and registered phone / email.
Account deletion permanently removes your profile, chat history, and contacts. This action cannot be undone. Please proceed with caution.
How do I change my phone number or email?
Go to Settings → Account & Security → Change Phone / Email and complete the verification.
How do I report inappropriate users or content?
Long-press an offending message in chat and tap "Report", or go to a user's profile and tap "Report User". We review all reports within 24 hours.

反馈与建议 Feedback & Suggestions

我们非常重视您的每一条反馈。如果您有功能建议、Bug 报告或使用体验问题,请通过以下方式告诉我们:

  1. 应用内反馈:打开 App → 设置 → 帮助与反馈 → 提交反馈(建议附带截图);
  2. 邮件反馈:发送至 vliaochat@gmail.com,请说明您的设备型号、系统版本与 VLiao 版本号;
  3. 紧急问题:可在邮件标题加上「【紧急】」标记,我们会优先处理。

We value every piece of feedback. If you have feature requests, bug reports, or general suggestions, please reach out:

  1. In-app feedback: Open VLiao → Settings → Help & Feedback (screenshots appreciated);
  2. Email: send to vliaochat@gmail.com with your device model, OS version, and VLiao version number;
  3. Urgent issues: please add "[URGENT]" to your email subject and we'll prioritize your case.

公司与法律信息 Company & Legal Information